Frequently Asked Questions
Welcome to Flax & Stitch
Here’s some information to help you feel at home.
We have partnered with Tree-Nation to plant trees in reforestation projects around the world, supporting their objective to plant 1 trillion trees by 2050.
- Orders: We plant 1 tree for every €20 spent in our Store – with a minimum of 1 tree per order.
- Reviews: We plant 1 tree for each product review we receive – regardless of rating.
- Shipping: To encourage and reward delivery via Mondial Relay, we will plant an extra tree when Mondial Relay is chosen as the shipping method.
You can view our forest by clicking this link.
We have this item in stock. | We have this item in stock. | We will make this item for you! |
We can ship on our next shipping day. | We can ship on our next shipping day….but….we have no more fabric in this design so when they’re gone, they’re gone! | We should be able to ship your entire order in around 5 to 10 working days. |
We support all the main European payment methods eg: Bancontact, iDeal, SOFORT in addition to the global options: Mastercard, Visa and PayPal.
We also support ApplePay and GooglePay if your device enables either of these options.
Depending on the payment method you choose, your payment will be processed by one of our providers: Mollie or PayPal – via secure, encrypted links.
We do not store or have any visibility on your card details.
Your feedback is very important for us. We read every review and they really help us to improve our products and service. In addition, visitors to our website find reviews extremely useful in deciding whether or not to buy our products.
As we have such a wide choice of fabrics, we usually group all reviews for a particular type of product together. For example: the reviews for all our ‘Snack Bag’ size reusable lunch bags will be grouped together to give an average score for ‘Snack Bags’.
If you decide to buy something from our store, we will send you a review request email around 10 days after shipping your purchase. Please look out for the email and take 2 mins to share your impressions with us. 👍
We will confirm your order and keep you advised on status via emails from: hello@flaxandstitch.com
If you don’t receive these in your in-box, please check your spam!
- Click the “Sign in” link
- Enter your email address
- The link for signing in will be delivered to your inbox
- Open the email and click the link
- You are taken back to the storefront and logged in