Frequently Asked Questions

Since Earth Day 2022, we’ve partnered with Tree-Nation to support their mission to plant 1 trillion trees by 2050! We contribute to reforestation projects worldwide through these actions:

• For Every Order: We plant 1 tree for every €20 you spend in our store, with a minimum of 1 tree per order.
• For Every Review: We plant 1 tree for each product review we receive, regardless of the rating.
• For Mondial Relay Shipping: To encourage and reward eco-friendly delivery, we’ll plant an extra tree when you choose Mondial Relay as your shipping method.

You can view our forest and its impact here.

Creating or logging into your account in our store is quick, easy, and secure! Forget about remembering another password—we use a modern, password-free login method.

With your account, you can effortlessly:

• View your order history and order status.
• Save your favorite items.
• Store shipping and billing addresses for faster checkout.

You can also shop as a guest without signing in, but creating an account offers these great advantages!

Important: To access your saved details and order history, you’ll need to use the same email address every time you sign in.

Here’s how our new login works:

1. Click the ‘My Account’ icon at the bottom of our Store page.
2. Enter your email address.
3. Click the ‘Get Sign-In Link’ button.
4. We’ll send a secure sign-in link straight to your inbox.
5. Open the email and click the link to instantly sign in and return to our store.

It’s that simple! No more forgotten passwords, just seamless access to your account.

We offer a wide variety of payment methods to ensure a smooth checkout experience. You can pay using major global options like Mastercard, Visa, and PayPal. We also fully support popular European local payment methods, including Bancontact (for our Belgian customers) and iDeal (for our Dutch customers). If you use Apple or Google devices, you can also pay conveniently with Apple Pay or Google Pay.

For our customers in Belgium and the Netherlands, we especially appreciate payments via Bancontact and iDeal respectively. These methods help us significantly reduce transaction costs, allowing us to continue offering you the best possible prices on our products.

Rest assured, your payment security is paramount. All transactions are handled by our trusted payment providers, Mollie or PayPal, through secure, encrypted connections. This means we never store, see, or have any access to your sensitive card details at any point. Your privacy and security are completely protected.

We’ll confirm your order and keep you updated on its status via emails from: hello@flaxandstitch.com.

Please add hello@flaxandstitch.com to your safe senders list to ensure you receive all important updates. If you don’t see our emails in your inbox, please check your spam or junk folder.

If you’ve checked spam and still haven’t received confirmation within a few hours of placing your order, please contact us directly so we can assist you.

If you have a gift voucher for our store from our partner ‘Les shops BELGE‘ please enter the code in the ‘Coupon Code’ box during checkout on our store.

Your thoughts matter! We carefully read every review you leave, and your feedback is invaluable in helping us improve our products and service. Plus, new visitors find your reviews incredibly helpful when deciding what to buy.

To give you the most useful insights, we group reviews by product type. For instance, all reviews for our ‘Snack Bag’ size reusable lunch bags contribute to one average score for ‘Snack Bags,’ helping you see the overall performance.

We love hearing from you! About 10 days after your purchase ships, you’ll receive an email inviting you to share your experience. Please take a couple of minutes to give us your impressions.

And here’s a bonus: for every product review we receive, we plant a tree! Your feedback not only helps us grow but also helps the planet.

Do you have ideas or suggestions?

Please share your feedback! We’re always looking for ways to improve your experience, whether it’s related to our website, translations, or new product suggestions.

Your input helps us to improve!