Shipping

We’ve partnered with Mondial Relay as our preferred shipping partner. In fact, over 90% of our orders are now shipped using this method.

Here’s why we recommend choosing Mondial Relay when it’s available for your location:

• Reliable & Tracked: All Mondial Relay deliveries are fully tracked, and you’ll receive email notifications to keep you updated every step of the way. In our experience, their service to Lockers, Delivery Points, and Home (where available) is consistently more reliable than other postal services. For home deliveries, a trusted local carrier will handle the final leg (e.g., bpost in Belgium, and Hermes in Germany).
• Fewer Delivery Miles: Choosing a Mondial Relay Locker or Point Relais (ie: Delivery Point store) means fewer van stops than individual door-to-door deliveries, and these locations are often on routes you already travel, like your commute or school run. A 2022 study by ecoCO2 for Mondial Relay found that last-mile delivery to a Point Relais or Locker produces around 30% fewer greenhouse gas emissions than home delivery, taking customers’ own journeys into account. Actual savings vary with how far you travel to collect.
• Ultimate Convenience: No more waiting around for a parcel! Pick up your order at a time that suits you, from a Point Relais or Locker that’s already on your regular route. We’ve made it super easy too – the Mondial Relay Delivery Point Picker is integrated directly into our checkout.
• Extra Tree: As an added bonus, we plant an extra tree for every order shipped via Mondial Relay. The trees are planted through our partner Tree-Nation.

We pack orders on Monday and Thursday afternoons (order by 16:00), and the carrier collects them the next day.

We track the actual delivery date of every Mondial Relay parcel and review the results each month. These are the figures for parcels collected between April and August 2026, counted from collection to arrival:

Delivery Points and Lockers also receive parcels on Saturdays. Home delivery in Belgium runs Monday to Friday.

What about bpost? bpost Prior post isn’t tracked, so we can’t measure it ourselves. These are bpost’s own figures, counted in working days after collection:

For Belgium, the postal regulator’s latest check (September 2025) found that about three in four items arrived the next working day, which is why we quote 1–2 working days. For other countries, bpost notes that its estimates are indicative, because the final delivery is made by the local postal service.

If your order is urgent, please let us know in the ‘Comments’ field of your order and we’ll try to meet your requirements.

You can track your Mondial Relay shipment here.

You will need either:

• your Flax & Stitch order number and your email address.
  OR
• The Mondial Relay Tracking Number. We will send you a ‘Shipping Confirmation’ email which includes this Tracking Number.

Mondial Relay will hold your package at your selected Locker or Point Relais (ie: Delivery Point store) for 5 calendar days, starting the day after it arrives.

If the package isn’t collected within this timeframe, it will be returned to us.

To help you remember, Mondial Relay sends reminders via SMS and email every 2 days.

📊 Did you know? 95% of packages are picked up within 4 days!

🚚 Important note: If your package is returned to us, you may be asked to pay a re-shipping fee. Repeated returns and re-shipments are also wasted journeys, so we kindly ask you to collect your package promptly.

At Flax & Stitch, we choose packaging that suits what we send. Mailing bags have practical advantages:

• Lightweight – Less weight means lower shipping costs and less weight to transport.
• Durable & weatherproof – Protects products from moisture, dirt, and damage during delivery.
• Cost-effective – Helps keep our packaging costs low, so we can maintain fair pricing for our products.
• Ideal for lightweight, non-fragile items, like our reusable freezer bags, sandwich bags, and bread bags.

Most orders are sent in mailing bags made from a plant-based bio-resin (starch and PLA). According to our supplier, they are certified to EN 13432, the European standard for industrial composting, where they break down in around 12 weeks.

They are not certified for home composting. Our supplier indicates they can break down in a home compost heap in 6 to 12 months, depending on conditions.

Some heavier orders are sent in a conventional plastic mailing bag.

• Starch-based mailing bags – These are certified for industrial composting (EN 13432). Whether compostable packaging is accepted in organic waste collection depends on where you live, so please check your local sorting rules. If it isn’t accepted, put them in your general waste.
• Plastic mailing bags – Put these in your general waste.
• Do not place either type in recycling bins, as they are not designed for standard recycling streams and may contaminate recyclable materials.

Yes! Around 90% of our orders qualify for free shipping.

Most of the orders we ship weigh less than 350g,

Each Flaxie Freeze reusable freezer bag or sandwich bag weighs approximately 20g, making them ultra-light and convenient for storage.

The weight of a bread bag depends on the fabric and size, but typically ranges between 70-110g.